Wellness Support Specialist

AiCarer is an Australian-founded company delivering an innovative cloud-based care and monitoring platform.

It specializes in leveraging AI and machine learning-powered insights with real-time data integration to support caregivers, healthcare providers, and care recipients.

Through its tech-enabled wellness services, AiCarer helps individuals and families maintain optimal health and wellbeing.

Its programs seamlessly integrate wearable technology, personalized check-ins, and proactive health monitoring, providing peace of mind and improving overall quality of life.

Position Summary : The Wellness Support Specialist will play a key role in delivering personalized wellness services to clients using AiCarer’s technology platform and wearable devices.

This role focuses on conducting regular check-ins, monitoring wellness data, escalating concerns when needed, and providing emotional and mental support to enhance overall client wellbeing.

Key Responsibilities :

• Facilitate client onboarding (for both carers and users) by conducting welcoming setup calls to ensure a personalized experience from day one.
• Conduct weekly wellness calls covering general well-being, lifestyle, and any concerns clients may have.
• Monitor clients’ wellness data using wearables integrated with AiCarer’s technology platform, ensuring timely follow-up when indicators suggest concern.
• Follow the established notification escalation process to promptly alert families, carers, or professionals if urgent issues arise.
• Coordinate and oversee the Annual 5-Day Check-In program, providing focused support for clients during transitions, recovery, or special circumstances.
• Generate and share weekly wellness reports with clients and their nominated family members or carers.
• Provide empathetic mental and emotional support for clients experiencing anxiety, loneliness, or emotional distress.
• Collaborate with internal teams to continuously enhance service quality and client experience.
• Perform related tasks as may be assigned from time to time.

Qualifications :

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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