EUC Engineer

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What Well Bring :

Provide technical support for end user related tickets assigned from the ASC / Service Desk or where end users are facing issues within an office using Remedy to manage ticketing queues.

What Youll Bring :

• Through global aligned process provision (build) devices (laptops & mobile devices) for new starters break fix or refresh
• End user software and installation and any associated issues with automated installs where a local technician is required to remote or inspect a device
• End user device hardware upgrades & maintenance (including peripherals)
• As directed by global process or standard update cycles ensure laptops are patched and maintained to the latest information security patch levels
• Supporting engineering colleagues in application packaging and deployment
• Work with EUC colleagues to manage tickets in a priority order and escalate for assistance as necessary. Often working alone or with a ticket stack which is owned by the individual
• Work with global GATS colleagues to troubleshoot and resolve more complex issues often being the regional / in country lead for these issues
• Ensure new starter hardware is provisioned for day 1 and ensure new laptop builds and mobiles are built to standard build processes
• Maintain accurate records of hardware assets in the digital repository (Asset Panda) & follow global asset mgt process as directed by management
• Support and take direction from the Team Lead around stock inventory checks (reporting output to global EUC as part of global asset process launching February)
• Responsible for compliance with end user policies and strict adherence to Asset Panda standards
• As necessary provide global ticketing support and / or VIP support
• As necessary provide Exec / VIP support in country often being the face of technology in the office or across region
• Support the Audio-Visual technology up to level 2 type troubleshooting for Poly issues
• Prepare plan & support onsite events as needed sauch as Town Halls
• Maintain cleanliness and good order in the technology storerooms and build rooms
• Responsibility for purchasing equipment
• Be prepared to face any technology challenge for an end user and use experience to know when to work with other colleagues to overcome a situation.

Impact Youll Make : Experience :

Core Skills :

TransUnions Internal Job Title :

Analyst Infrastructure Engineering and Provisioning

Key Skills

ASP.NET,Health Education,Fashion Designing,Fiber,Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1