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Quality Assurance Manager
HRTXCebu City, Cebu, Philippines30+ days ago
Job description3 years of experience as QA Manager Handled at least a team of 6-8 members Experience in Healthcare BPO is preferred Has knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.
This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.
Location : Cebu
Shift : Night Shift
Set-up : Onsite
Start Date : June / ASAP
Key Responsibilities :
- Develop and manage QA policies, procedures, and performance standards
- Conduct audits, identify quality issues, and oversee corrective actions.
- Collaborate with cross-functional teams to ensure product / service quality.
- Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO).
Qualification :
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Quality Assurance Manager • Cebu City, Cebu, Philippines