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Associate Trainer (BGC Taguig) | Onsite

Associate Trainer (BGC Taguig) | Onsite

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
6 days ago
Job type
  • Quick Apply
Job description

Work Setup : Onsite (BGC Taguig)

Shift : Shifting Schedules

Responsibilities :

  • Training Needs Analysis : Ability to extend follow- up support on the floor to sustain learning and improve performance.
  • Curriculum and Course Design : Demonstrates end to end understanding of course design methodologies.
  • Content Development : Demonstrates end to end understanding of content development and maintains appropriate methodology.
  • Course Delivery : Possesses effective delivery / training techniques and methods.
  • Research Methodology : Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills :

  • CS and Tech Domain : Training experience in effective communication, customer service, technical support, and culture
  • Technology Functional Knowledge : Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
  • High Impact Communication : Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
  • Analytical Ability : Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stake holders
  • Profile Screening Criteria / Checks : Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

    • Requirements :

  • Graduate of any 4-year course.
  • At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry.
  • Preferably with background or knowledge in Tech Support.
  • Excellent oral and written communication.

    • Benefits :

  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • HMO and Life Insurance for employee and 2 dependents for free.
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    Trainer • Taguig, Metro Manila, Philippines