CSR - No BPO experience required - Up to Php16k

WE ARE HIRING!

Join as a Call Center Agent for our Financial Account in Davao City – Davao del Sur!

JOB RESPONSIBILITIES –

• Handle customer inquiries related to credit cards, loans, banking transactions, and account information.
• Process payments, verify account details, and assist with billing or transaction issues.
• Provide accurate information about financial products and services.
• Investigate and resolve discrepancies or disputes in customer accounts.
• Ensure compliance with company policies and financial regulations during all interactions.
• Maintain confidentiality and security of sensitive customer information.
• Document all customer interactions and transactions in the system accurately.
• Meet key performance metrics such as quality scores, customer satisfaction, and handling time.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Deliver professional and courteous service to promote customer trust and satisfaction.

What We Offer :

Qualifications :

Start your career with us and grow with a company that values you!