Chief Nursing Services Manager - Makati (Dayshift)

About the job : Chief Nursing Services Manager | Makati | Dayshift

JOB DESCRIPTION

Leadership and Oversight of Nursing Operations

Provides centralized leadership and direction to nurse supervisors and the nursing workforce deployed across all care clinics.

Implements organizational goals by translating them into nursing operations and clinical workflows that promote efficient, safe, and compassionate care.

Coordinates with cluster heads and clinic managers to ensure streamlined nursing service delivery and uniform policy enforcement.

Governance and Clinical Protocols

Develops, reviews, and enforces nursing clinical care standards, aligned with the organization's clinical governance framework.

Ensures that all nurses comply with updated national standards, protocols, and internal guidelines (e.g., IV therapy certification, minor surgical assistance protocols, and triaging standards).

Takes the lead in integrating nursing roles in the implementation of clinical decision trees and care pathways for primary care.

Workforce Planning and Staffing

Conducts regular nursing manpower audits and works with HR and physician engagement to deploy appropriately skilled nurses per clinic size, service mix, and patient load.

Oversees duty scheduling, reliever pool utilization, and succession planning for nurse leaders.

Implements workload balancing and productivity tracking mechanisms for nursing staff.

Patient Safety and Quality Assurance

Leads initiatives on patient safety, infection control, and incident reporting across all clinics.

Works closely with the Medical Ethics and Governance Committee to ensure nursing practices support ethical care delivery and avoid preventable harm.

Oversees implementation and audit of hand hygiene, sterilization protocols, adverse event management, and safe injection practices.

Performance Monitoring and Patient Satisfaction

Tracks clinical nursing KPIs (e.g., patient throughput, triage accuracy, compliance with documentation standards).

Leads nursing-focused RCA reviews in sentinel events and escalates systemic concerns to the Medical Director.

Professional Development and Training

Develops and implements a continuing professional development (CPD) program for nurses (aligned with the internal Training Academy).

Supervises the rollout of new skills training such as ECG tracing, telehealth facilitation, and data encoding for EMR.

Ensures competency-based leveling and credentialing of nurses in collaboration with the Learning and Development Team.

Cross-Functional Collaboration

Serves as the primary liaison between the nursing services and the medical director, ensuring alignment in clinical care strategies.

Participates in executive meetings involving service expansions, clinic accreditation, and cross-partnership reviews.

Contributes to the development of care plans and service bundling for ECU / ACU, ensuring nursing inputs are integrated into medical program design.

JOB SPECIFICATIONS / QUALIFICATIONS :

Bachelor's degree in Nursing; Licensed and Registered Nurse in the Philippines

A master's degree in nursing, Healthcare Administration, or equivalent is preferred

At least 5 years of clinical nursing experience with a minimum of 5 years in a supervisory or management role

Good English communication skills

Proven track record in outpatient clinical governance, nursing protocol development, and staff supervision

Strong analytical, leadership, and communication skills

Exposure to HMO, ambulatory care, or multisite operations is an advantage