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Tech Support and Quality Assurance - Hybrid Philippines & Vietnam

Coding CollectiveManila, Metro Manila, PH

19 days ago

Job type

Quick Apply

Job description

Test and validate web dashboards, API integrations, and overall platform functionality to ensure high-quality user experience.

Execute comprehensive testing strategies including integration testing, end-to-end testing.

Identify, document, and track software defects throughout the development lifecycle, working closely with the development team to ensure timely resolution.

Develop and maintain detailed test plans, test cases, and test scripts for financial transaction processing and user data handling features.

Execute regression testing to verify that new features don't impact existing functionality.

Collaborate with the development team to establish quality standards and testing procedures.

Generate comprehensive test reports and maintain traceability of issues for continuous improvement.

Provide technical support to customers chat, or ticketing systems, troubleshooting platform-related issues and API integration problems.

Document customer-reported issues and work with development teams to resolve bugs while maintaining clear communication with customers throughout the resolution process.

Create and maintain technical documentation, FAQs, and user guides to help customers resolve common platform issues.

Assist customers with platform onboarding, configuration, and best practices while leveraging QA expertise to provide accurate technical guidance.

Monitor customer feedback and support tickets to identify recurring issues that may indicate underlying quality problems requiring testing attention.

Requirements

Strong knowledge of QA methodologies, tools, and processes for web applications.
Experience with both manual and automated testing approaches.
Proficiency in testing web applications built with PHP, Javascript, and API integrations.
Knowledge of testing frameworks and automation tools.
Familiarity with version control systems, particularly Git.
Experience with API testing tools and techniques.
Strong analytical and problem-solving skills with excellent attention to detail.
Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support.
Customer service orientation with ability to explain technical concepts clearly to non-technical users.
Experience with helpdesk software and ticketing systems preferred.
Experience with performance testing tools and load testing is a plus.
JIRA or similar bug tracking tool experience preferred.
Ability to multitask between QA testing responsibilities and tech support duties as business needs require.

Benefits

Fully covered by company from flight ticket, visa, and accommodation.
Medical Reimbursement
NETT salary and allowance

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Quality Assurance • Manila, Metro Manila, PH