Technical Support Engineer – Bilingual Spanish – English Speaking

Responsibilities :

• Implement, troubleshoot, and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site.
• Providing direct support to customers as well as handling all escalated software related inquiries from customers, business partners, and vendors.
• Answering incoming calls, responding to customer emails, and resolving escalated problems in both Spanish and English language .
• Identifies underlying causes of a problem, including problem identification and classification.
• Diagnoses problems accurately and works to find appropriate solutions in a timely manner.
• Partner with Customers to optimize the Five9 call center software solution.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.
• Conducts preliminary business scan before customer’s business hours and every post-maintenance ensuring readiness and uptime of service after every updates.
• Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
• Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9.
• Work within a 24x7x365 support environment.
• Job requirements are subject to change based on management discretion.

Minimum Requirements :

Preferred Requirements :

Company Benefits

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here :  .

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.