Channel Operations Specialist

Cebu City, PH
Lexmark Research and Development Corporation
Source : Bossjob
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The channel operations specialist supports the business development, sales team and / or marketing team in the administration of channel programs and promotions.

Channel program and promotion administration entails enrollment and verification of Lexmark's channel partners' eligibility to its programs and promotions including validation of rebate claims that these partners may submit.

Tracking of enrollments and eligibility is done through the CRM tool.


Program, Promotion and Benefit Management

  • Enrolling and removing partners to different types of programs (Edge, Advantage, MPS Elite, BSD, etc.)
  • Verifying partner eligibility to programs and / or promotions Partner eligibility
  • Verifying and adding eligible partners to program quotes
  • Verifying and adding eligible part numbers to program quotes
  • Maintaining repository of program agreements (Edge, Advantage, BSD, etc)
  • Creating / updating Benefits and Quotes
  • Requesting Vendor set-up for partners paid through AP in EMEA
  • Preparing target letters / business plans, MDF letters and collecting them

MDF Management

  • Adding / Editing MDF Budgets
  • Requesting funds for EMEA

Demo Management

  • Verifying eligibility
  • Validating demo claims report
  • Approving demo requests / quotes

Channel MPS Management

  • Reviewing MPS contract and converting this into standard input format for setup
  • Sending out of welcome email to MPS Core customers (reseller)

Other admin tasks as requested by Business Development team

  • SSR tasks such as product inquiry and pricing inquiry
  • Editing / updating marketing collaterals (eg : edit dollar amounts, images, additional printers)
  • Researching account / partner information based on required data
  • Research / reporting requests

Case Management

  • Attending to email inquiries or CRM issues from personal and group mailbox
  • Owning and resolving cases in multiple CRM Queues
  • Triaging cases to correct support group or owner

Reports Creation / Update

  • Creating and / or replicate reports as specified by Business Development team
  • Generating enrollment reports for Loyalty Perks Program
  • Creating Salesforce reports based on requests
  • Generating NA Promo Audit report
  • Generating AP VIR report
  • Generating NA Progressive VIR and QPI report
  • Computing VIR / QPI / Premier Circle
  • Generating BID Desk and Demo Claim

MPS Express Support

  • Evaluating submitted MPS Express case
  • Creating price card for MPS Express opportunities
  • Creating contracts for MPS Express opportunities
  • Tracking of MPS Express opportunity down to contract signing

Partner Onboarding Coordination

  • Enrolling new partners to a program
  • Sending welcome letters
  • Requesting access to PartnerNet, LexU and Vistex
  • Coordinating with other teams on back-end trainings / orientation
  • Updating sales reps on the partner status
  • Onboarding of partners from contract signing to program enrollment

Rebates / Claims Monitoring

  • Submitting VIRs in Vistex portal
  • Monitoring payout status
  • Communicating to sales reps and BDMs / Program Management team the payment information


  • Tools Proficiency : Knowledge of CRM tool, DealDesk, Loyalty Perks site, SAP and MS Excel
  • Analysis : Able to analyze the situation, and to arrive at solutions
  • Project Management : Able to track and manage different projects
  • Customer Service : Good at relationship-building and provides correct solutions to concerns; able to think of innovation to address the needs of the customers / requestors
  • Communication : Clearly and effectively present sales and business reports and analysis, ideas, opinions, and conclusions orally and in writing to all requesters
  • Decision-Making : Able to verify whether a request is valid or not, and identify if we approve or deny requests


  • College Graduate
  • 2 years BPO work-related experience
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