IT Help Desk Specialist (German-Speaking) - Alabang, Muntinlupa

Non-Negotiable Requirements

Active Directory

Active Directory Azure

Microsoft 365

Qualifications - Education

Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field.

Experience

At least 1 year IT Help Desk experience (problem tracking, phone / voicemail consulting, etc.)

Exposure to application setup, configuration, and maintenance

Experience dealing and communicating with end users

Skills

Fluent in German and English

Strong customer service orientation

Ability to explain technical concepts in simple terms

Strong verbal and written communication

Organized, able to prioritize tasks

Proficient in Windows-based operations

Knowledgeable in MS Office, SQL Database, Windows OS

Thai or Portuguese language skills are a plus

Desirable Traits

Honest, professional, resourceful, patient

Strong attention to detail and sense of urgency

Team-oriented, committed, hardworking

Can work under pressure with minimal supervision

Work Setup

24 / 7 shifting schedule

May require extended hours depending on operational needs

Job Responsibilities Help Desk Support

Install, configure, and troubleshoot MS Office, Windows OS, and typical desktop applications

Basic troubleshooting of PC and network issues

Provide support via phone, email, remote access, or onsite

Use knowledge bases and coordinate with IT teams to resolve issues

Follow SOPs and comply with defined SLAs

Administrative

Close tickets promptly once resolved

Maintain daily monitoring logs of deliverables

Prepare and submit required reports

Teamwork

Adjust schedule to support 24 / 7 operations

Ensure proper turnover to the next support team member

Learning & Development

Continuously improve knowledge of business processes and IT systems

Stay updated on new technologies, changes, and system updates