CSR - Online assistant- Chat and email only

As a key part of our customer support operations, you'll assist with inquiries related to orders, accounts, and general services for a well-known online platform. Your role is essential in ensuring smooth and timely responses to customer concerns through written channels.

Key Responsibilities :

• Respond to customer inquiries via live chat and email with clarity and professionalism
• Assist with order tracking, product questions, account issues, and basic troubleshooting
• Handle multiple chats / emails simultaneously while maintaining accuracy
• Document interactions and follow internal processes accurately

Qualifications :

• Strong written English communication skills
• Good reading comprehension and grammar
• Fast and accurate typing skills (at least 40 WPM preferred)
• Prior experience in back office, email, or chat support is a plus
• Organized, detail-oriented, and able to multitask
• Open to flexible schedules, including weekends and holidays

Why Work With Us?

• 100% non-voice – no phone calls required
• Work with a supportive and professional team
• Growth opportunities in a stable and fast-paced environment
• Competitive salary and performance incentives