Collections Team Lead

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Collections Team Lead  to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

Analyze accounts receivable information to determine priority.

Collect outstanding accounts receivables through assertive but polite direct telephone contact with customers.

Reconcile transactions and accounts.

Resolve customers’ billing enquiries or issues from all channels and ensure proper follow-up to the final resolution within the stipulated time frame.

Refer unresolved customer grievances or special requests to designated departments for further investigation

You will coach a team of collection assistants by setting service standards and ensuring KPIs are met.

• Demonstrate professionalism and endorse the Cartrack brand continually

Requirements :