Senior Account Manager

WE ARE HIRING A SENIOR ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

You will be responsible for ensuring client satisfaction, campaign success, and commercial growth by combining strategic relationship management with hands-on project execution. You must have experience in account management, campaign management, or customer success within a MarTech, digital marketing, or agency environment

What you'll be doing:

Client and Stakeholder Management
• Act as the main point of contact for clients across assigned accounts, maintaining strong, consultative relationships
• Understand client objectives, campaign KPIs, and business goals; co-develop strategies that align to these outcomes
• Identify growth and upsell opportunities within existing accounts and deliver data-driven recommendations that enhance client success
• Partner with clients on campaign planning, performance reviews, and quarterly business reviews

Campaign and Project Management
• Lead end-to-end campaign delivery from client brief intake, kick-off, and planning through to execution, tracking, and post-campaign analysis
• Coordinate across internal teams to ensure smooth and timely delivery
• Manage production timelines, approvals, and budget adherence, ensuring campaigns are delivered on time, on brand, and within budget

CMS and Platform Management
• Use and maintain TLC’s proprietary rewards and campaign management platform to build, update, and manage campaign microsites and landing pages
• Collaborate with creative and design teams to ensure campaign pages are visually engaging, user-friendly, and mobile-optimised
• Conduct testing and UAT prior to launch to ensure accuracy and functionality across all devices

Data and Performance Insights
• Monitor campaign performance via dashboards and analytics tools
• Interpret data to identify trends, risks, and opportunities for optimisation
• Translate insights into actionable recommendations and present these to clients regularly

Who we're looking for:

• Hands-on experience with CMS platforms such as WordPress, Sitecore, HubSpot, or proprietary equivalents
• Understanding of digital marketing campaign mechanics and consumer engagement journeys
• Strong analytical skills and ability to interpret dashboards and campaign data to drive optimisation
• Proven ability to manage multiple projects simultaneously across stakeholders and markets
• Excellent communication and presentation skills, with comfort speaking to senior client stakeholders
• Proficient in Microsoft Office Suite

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!