Remote Employee BPO has an outstanding opportunity for you!
Role : Customer Support Representative
Compensation : Competitive Basic Salary
Benefits : HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup : Work-from-Office (San Fernando, Pampanga)
Work Schedule :
- The training schedule will be Mon-Fri, 9pm to 6am Philippine time
- The regular working schedule will be Sat-Wed, 9pm to 6am Philippine time
Summary :
We are looking for a Customer Support Representative to join our exceptionally talented and collaborative team. Reporting to the Support Team Leader at our Niagara Falls, Canada location, the successful candidate will be responsible for responding to customer inquiries via email and identifying and advising on emerging consumer trends.
Duties and Responsibilities :
Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example : pre-sale, billing, shipping, order processing and product technical inquiries)Provide exceptional customer service via email,Process returns authorizations, orders, and requestsIdentify customer needs or desires to recommend the appropriate product or serviceFollow up on sales leadsLearn the software system used by the company to be able to communicate effectively with incoming inquiries (Salesforce, Seller Central)Work with other team members when necessary to resolve customer inquiriesProvide feedback to management to help improve sales, marketing, and business processesQualifications :
A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center / Customer Service Skills Certification)With at least 2 years+ of experience in a fast-paced customer service setting responding to emailsExperience using Microsoft OfficeStrong communication and interpersonal skillsStrong sense of empathy and understanding of customer needsExcellent organization and time management skillsHighly motivated self-starter within a team environmentDetail oriented problem solverAbility to work in a fast-paced ever-changing environmentYou Will Stand Out If :
You have experience using Salesforce or Seller CentralYou have experience working in an e-commerce environmentYou have a good understanding of consumer electronics