Customer Success Specialist (Remote, Night Shift)

Job Description

This is a remote position.

This Customer Success Specialist is responsible for managing the day-to-day operations of the customer support team, ensuring a high level of service and satisfaction for customers. This role involves overseeing team performance, handling escalated issues, and implementing strategies to improve customer support processes. The ideal candidate will have strong leadership skills, excellent English communication abilities, and a customer-centric mindset.

KEY RESPONSIBILITIES

Customer Support Operations :

• Oversee daily support operations, ensuring timely and accurate responses to customer inquiries.
• Handle escalated customer issues and resolve them effectively.
• Maintain and update customer service protocols and ensure compliance with company policies.

Process Improvement :

Customer Experience Management :

Collaboration & Reporting :

Requirements

Preferred Skills :

Benefits

Requirements

Bachelor’s degree in Business, Communications, or a related field. Proven experience in a Customer Success role within customer support or service operations. Direct to Consumer experience Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Experience with customer support software is a plus. Ability to work in a fast-paced, dynamic environment while managing multiple priorities. Willing to work as an Independent Contractor With ready internet connection and equipment Willing to work Europe Time but has some flexibility (Around 4PM-1AM) Preferred Skills : Conflict resolution and escalation management. Experience in data analysis and performance reporting. Familiarity with CRM systems and other support-related tools.