Service Head

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prestigious commercial bank here in the Philippines that offers an array of deposits, flexible loans, high-yielding investment, asset management and other financial services. This bank is looking for an experienced Service Head who is well-versed in overseeing the overall branch operations.

Job Summary

The Service Head oversees the overall branch operations to ensure accurate, compliant, and efficient delivery of services to clients. The role is responsible for supervising Sales and Service Associates, overseeing daily transactions, and ensuring adherence to internal policies, regulatory guidelines, and audit standards. This position is aligned with the Branch Operations Officer and Service Manager roles in other banks.

Key Responsibilities

Branch Operations Management

• Oversee the day-to-day operational activities of the branch to ensure smooth, accurate, and timely processing of all banking transactions.
• Ensure all processes and transactions are executed correctly to minimize operational risks and maintain high service quality.
• Implement branch policies, procedures, and operational guidelines in compliance with internal controls and regulatory requirements.

Supervision of Service and Teller Teams

Customer Service & New Accounts Handling

Audit, Risk, and Compliance

Reporting & Documentation

Qualifications

Possible Deployment Locations