Customer Care Expert - Specialized Accounts 2026

Description

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary : The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he / she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities :

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications :

#LI-DNI

Location :

PHL Quezon City - Tera Tower 1st Floor

Language Requirements :

Time Type :

Full time