Customer Experience Agent - Fort - Financial Account - ChineseAlorica • Philippines
Customer Experience Agent - Fort - Financial Account - Chinese
Alorica • Philippines
30+ days ago
Job descriptionHigh school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening / comprehension skills Professional and courteous Customer oriented Constant sedentary work Health, dental, and vision coverage / HSA Up to 21 days of PTO Paid holidays and sick time Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities and Duties
- Assist customers with issues and concerns they are experiencing during the use of the product and / or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Qualifications for Internal Candidates
Requirements
Physical Demands
Benefits
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Customer Experience Agent Fort Financial Account Chinese • Philippines
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