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Chief Operations Officer

ShaeWellnessPasig, Metro Manila, Philippines

2 days ago

Job description

Overview

Who We Are : We are a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. We're AI-first, outcome-obsessed, automation-heavy, and scale through tight systems, high standards, and radical transparency.

The Role - Chief Operations Officer (COO) : We are hiring a COO to architect and run the front-end plumbing of the business : operating model & OKRs, RevOps alignment, service management, platform architecture (CRM / CX / billing / support / data), vendor strategy, security & compliance readiness, and the seamless integration of new funnels, programs, and products into our ecosystem. You will build interoperable operations across brands, unify tooling and data, and drive speed, safety, and efficiency in a way that feels "set-and-scale."

Who You Are : A high-agency operator with deep experience in AI / tech services who :

Translates strategy into quantified, trackable OKRs / KPIs and consistently delivers
Has shipped RevOps and service-management programs (lean ITIL 4 practices, not bureaucracy)
Understands DORA / Accelerate metrics and partners with Product / Engineering to improve flow
Is fluent in security & compliance (SOC 2, ISO 27001, NIST CSF) and vendor risk
Designs for interoperability and shared services across brands, not silos
Communicates crisply at the exec table and dives deep with operators when needed

Key Responsibilities

Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, and variance management

Build and own the RevOps stack (CRM → Marketing Ops → Success / Support → Billing & Collections)

Implement fit-for-purpose ITIL 4 lite practices (Incident, Change, Problem, SLAs)

Institutionalize DORA / Accelerate metrics with real-time visibility

Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF)

Define vendor strategy, negotiate commercials, consolidate tools, and control unit costs

Ensure every new funnel, program, or product integrates cleanly into the architecture (intake → design → test → launch → hypercare)

Build a high-performing operations org (RevOps, ServiceOps, Data, Automation) that supports all brands

Requirements

Bachelor's or Master's degree in Business, Operations, or related field

10+ years of senior operations leadership experience in AI, SaaS, or technology-driven organizations

Proven success in building and scaling operational models, RevOps frameworks, and service management programs

Strong knowledge of security & compliance standards (SOC 2, ISO 27001, NIST CSF)

Hands-on experience with CRM, CX, billing, support, and automation platforms

Expertise in implementing OKRs, KPIs, ITIL 4 lite practices, and DORA / Accelerate metrics

Skilled in vendor management, contract negotiations, and cost optimization

Strong analytical, problem-solving, and leadership abilities with crisp executive communication

Benefits

Base Salary : USD $4,500 - $7,500 per month

Performance Incentives : USD $1,500 - $3,000 per month tied to KPI over-performance

On-Target Earnings (OTE) : USD $6,000 - $10,500 per month

Equity or long-term incentive plan negotiable for the right candidate

Culture & Work Ethos

We foster a culture of innovation, performance, and purpose. Success is measured by outcomes, and we thrive in a fast-paced, AI-first environment. Transparency, collaboration, and high standards guide how we work, while our mission is to use technology for good, advancing health, well-being, education, and human performance.

Please note : This posting reflects current hiring needs and does not guarantee a job offer or the ability to accept applications. Check your inbox for next steps after applying.

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Chief Officer • Pasig, Metro Manila, Philippines