Learning & Systems Supervisor

Designs and delivers end-to-end digital and virtual learning solutions that align with organizational strategy and support skill-based learning pathways. Manages the upload and comprehensive testing of digital learning content to ensure quality and functionality. Curates, maintains, and oversees training content across multiple delivery methods, including instructor-led, virtual instructor-led, and self-paced learning. Provides solution-oriented support to instructors and system users, ensuring timely resolution of support tickets and effective user training. Tracks and assesses the effectiveness of learning solutions and training content, using data insights to recommend continuous improvements. Partners with clients and subject matter experts to identify knowledge and skills gaps through needs assessments and analysis of performance data. Serves as a subject matter expert on available learning assets and resources to support learner development and growth. Team Leadership & Development Leads, mentors, and coaches Learning Specialists and Learning Systems Coordinators, ensuring alignment with business objectives and service expectations. Establishes clear goals and performance measures, delivering ongoing feedback and conducting regular performance reviews. Identifies skill gaps and implements customized training and development initiatives. Addresses performance concerns constructively through coaching and, when required, progressive disciplinary actions. Develops and maintains strong partnerships with global and local stakeholders to ensure alignment and successful execution of initiatives. Qualifications : Bachelors degree in Communication, Education, Human Resources, Organizational Communication, Organizational Leadership, or Organizational Psychology Minimum of 5 years experience in learning, education, human resources, or a related field, including experience in team management and instructional design in a global shared service environment. Skills : Virtual Facilitation, Project Management, Research, Analytical, Reporting, Writing Skill, Oral Comprehension Preferred : 5 or more years experience with virtual classroom environments and software, eLearning, and virtual technology in a global shared service environment Skills : Coaching Active listening, Interpersonal skills, Communication, Problem Solving, Critical Thinking, Organization, Detail Oriented, Time management Location : Taguig Night shift (mirroring EST) : 9 : 00 PM – 6 : 00 AM Full on-site for the first 3 months Transition to hybrid (3x RTO, 2x WFH) once in a steady stat