Now hiring non-voice account (limited only)

Key Responsibilities

Handle customer inquiries via live chat, email, or messaging tools.

Assist with account information, billing concerns, plan changes, upgrades, and promotions.

Resolve basic technical issues related to mobile, data, or internet services using troubleshooting guides.

Manage multiple customer conversations simultaneously while maintaining response quality.

Accurately document interactions, actions taken, and resolutions in the system.

Follow scripts, workflows, and company policies to ensure compliance.

Escalate complex issues to higher-level support when needed.

Customer Service Expectations

Communicate clearly, professionally, and empathetically with customers.

Handle difficult or frustrated customers while remaining calm and solution-focused.

Ensure first-contact resolution whenever possible.

Non-Voice / Chat Support

Manage multiple chat conversations simultaneously.

Provide accurate and concise written responses.

Use proper grammar, tone, and customer-friendly language.

Resolve concerns efficiently while maintaining quality responses.