Customer Service SpecialistAsia Pepleworks • BGC, Taguig, National Capital Region, PH

Customer Service Specialist

Asia Pepleworks • BGC, Taguig, National Capital Region, PH

12 hours ago

Job description

Job Qualification :

3 years. Experience in Order Management, Inventory Management and Customer Service
Industry : Preferably in apparel / fashion / FW or FMCG Retail.
Education : Degree or Diploma Hospitality Studies / Logistics Management
Software / Technology : Outlook – Advanced, Word – Advanced, Excel – Advanced, Powerpoint – Advanced, Outlook – Basic, adiRace ERP – Advanced, adiPortal - Advanced
Language Skills : English – Advanced, Local Language - Fluent

Job description

I. Functional

To execute Customer Service strategy.

To deliver performance levels as outlined in the Adidas group’s standards.

To deliver reliability and responsiveness to customer requests and complaints.

To insert customer pre-orders accurately in the system.

To call off existing contract orders.

To insert clearance orders in the system.

To process and send out the order confirmations.

To adjust the order book according to delivery information and inform customers and the sales team of delays.

To collect reactively re-orders for Customers.

To generate & compile inventory data to ensure healthy stock levels at all times; Monitor article drops, shipment tracking, and ensure all preorders have been picked up.

Provide operational support for customer-related functions on Adi Portal. Coordinate and ensure the system is all set up prior to the trade show.

To communicate cross-functional between internal interfaces

II. Controlling

To measure progress on own KPIs

To report to all superiors along MIS guidelines

To ensure efficient monthly forecasting & reporting

To monitor and report on order status and compliance at a customer level.

III. Compliances

To observe both global and local policies and procedures in all dealings.

Support APAC changes and directions.

Perform other tasks as may be assigned from time to time

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Customer Service Specialist • BGC, Taguig, National Capital Region, PH

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