Consumer Finance Communcation Specialist

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Primary Objectives :

The Communication Specialist is responsible for managing and resolving complex customer issues and conflicts. This involves developing and executing communication strategies to effectively address and resolve customer complaints, mediate disputes, maintain positive relationships with customers and the ability to handle high-pressure situations with professionalism. This role will work closely with customers and internal stakeholders to ensure consistent messaging and effective communication across all channels.

Principal Responsibilities : (Include but not limited to)

Email and SMS Management :

• Respond to all communications such as emails and SMS within documented service agreements.
• Maintain a high level of responsiveness and professionalism in all written communications.
• Write, edit, and proofread high-quality communication such as emails and SMS.
• Document all resolution processes and outcomes thoroughly.
• Provide seamless, concierge-style service to customers and ensure the communication is grammatically correct and professional in nature.
• Ensure quality customer service is provided to all potential and existing clients and customers.

Customer Issue Resolution

Stakeholder Collaboration

Key Position Criteria :

Microsoft Office experience will be well-regarded

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.