Workforce Analyst

The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities :

• Manage the call volume, daily attendance and program break schedules
• Assist with creation if metrics and targets for services
• Work closely with the operations team to analyze and help improve their delivery processes
• Generate ideas for process and service improvement planning
• Produce daily, biweekly and monthly internal reports
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned

Skills and Qualifications :

Job Type : Full-time

Schedule :