Creative Operations Manager

JOB DESCRIPTION

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you'll orchestrate the creative engine powering our social strategy across six European markets. Your workflows, systems, and performance intelligence will determine how fast we iterate, how much we test, and ultimately, how much we win, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Design SLA-driven approval workflows
• Build centralised asset repository with version control and compliance tracking
• Create weekly dashboards linking creative performance to ROAS
• Coordinate with local teams across six markets on localization and execution
• Manage vendor relationships and optimize production costs (currently inefficient by 15-20%)
• Eliminate fragmented asset storage (Slack, email, drives) and version control chaos

What you’ll bring

• 2-3 years in creative operations, production management, or equivalent
• Track record optimising workflows at scale with measurable impact
• Understanding of performance marketing and how creative drives results
• Comfort with marketing ops tools (asset management, project management, BI platforms)
• Experience managing distributed, multicultural teams

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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