Event Support Specialist

• To provide event support assistance to all inbound queries.

• Handle all Inbound call, email, chat and social media inquiries for all RX Events -

• Inbound calls – attendee, exhibitor and conference calls across all RX shows - questions vary from registration, general show info, pricing, etc.

• Outbound calls – Outreach to attendees and exhibitors to increase attendance at shows and assist with the registration process. Matchmaking calls when needed by shows.

• Read and respond to all email inquiries for all RX Shows daily

Key Responsibilities:

Event Support & Query Management:

• Provide event support on exhibitor portals and visitor registration.

• Respond quickly and efficiently to customer queries initially via chat, email & telephone.

• Proactively seek out information about each show to be in order to be able to provide accurate information to customers.

• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice

• Ensure all communication, written or verbal is clear, concise, polite and informative.

• Provide ad-hoc support to show teams

• Take ownership of queries from start to finish

• Ensure tasks and workload are completed to agreed SLA

Process improvement

• Identify process/functional inefficiencies that damage the customer experience or hinder our ability to provide first class event support and escalate to CRM with suggestions as appropriate

• Ensure training, process and best practice is adhered to

• Work collaboratively with the CRE’s and CRM to improve processes

• Ensure information is captured and communicated in accordance with standards and reporting requirements

Information Analysis

• Ensure that all queries are categorized appropriately in order that management reporting be accurate.

• Ad hoc analysis of email traffic to identify trends or patterns that can be used to implement change

Qualifications:

• Bachelor's degree

• Ability to work any time zone shifts

• Customer service experience is preferable

• Excellent written and verbal communication skills

• Confident in dealing effectively with internal and external customers

• Ability to calmly organize and prioritize your workload as you will be working across many different customer groups

• Foreign language skills would be beneficial but not essential

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.

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