Customer Support Representative (CSR & TSR )

The Role:

Job Responsibilities:

• Handle phone support for Csr or IT-related concerns (hardware, software, and connectivity issues)
• Deliver clear instructions and effective troubleshooting steps to customers
• Provide excellent customer service and ensure timely resolution of technical issues
• Accurately document cases and follow escalation procedures when neede
• Work in a fast-paced environment while maintaining quality and professionalism

Perks & Benefits:

• ₱28,500 monthly salary
• ₱15,00Sign-On Bonus (SOB)
• Paid Leaves and Government Mandated Benefits
• HMO coverage & Life Insurance
• Career growth and training opportunities

Ideal Profile:

Qualifications:

• At least High School Graduate (Old Curriculum) / ALS Graduate
• With at least 2 years Call Center Experience (CCE) in any account
• OR 6 months–1 year Technical Support experience
• Freshers are welcome to apply (Must have Excellent Coms)
• Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
• Strong communication and problem-solving skills
• Amenable to shifting schedules and onsite work in Clark

What's on Offer?

• Leadership Role
• Attractive Salary & Benefits
• Flexible working options