BPO Operations Assistant Manager (Pasig)

Position : Operations Assistant Manager (Pasig) | Onsite

Work Location : Pasig (Onsite)

Work Schedule : Rotating shifts

Start Date : As soon as possible (aiming for next week)

Responsibilities :

• Provide comprehensive customer service, including post-sale technical and non-technical support for various customer segments, such as business clients and end consumers.
• Remote Customer Support : Assist customers via phone, online chat, or messaging, handling high volumes of simple inquiries and resolving issues, typically in an office setting.
• Distribution Center Customer Support : Offer assistance at distribution centers, product return / repair facilities, or walk-in service points, acting as a liaison between customers, production, and logistics teams for specific orders.
• Offer both technical and non-technical support in walk-in environments.
• Note : Compensation does not depend on sales targets; rather, incumbents at this level possess advanced knowledge, participate in or lead the development of new solutions or projects, and share best practices with colleagues.
• Lead and coordinate daily operations, contributing to the development of policies, processes, and standards within a tactical and operational scope.
• Manage a team comprising Specialists and Support staff across the employee lifecycle, providing guidance and oversight, including supervising lower-level specialists and acting as a single point of contact for complex issues.

Qualifications :