Distributed Operator

Title : Distributed Operator (fully work-from-home role) Core Function Operations is responsible for the 1st and 2nd level 24 / 7 x 365 support of various Distributed computer system environments to include monitoring, incident management and resolution.

Duties include batch and systems monitoring, application and server restarts, and engaging additional support teams as needed to resolve incidents.

Teams work an AWS (Alternate Work Schedule) consisting of 12-hour day and night shifts.  Monitor Windows and UNIX environments and respond to alerts.

Manage incidents via multiple management systems to include ServiceNow, ISM, Maximo, and Remedy.

Familiarity with batch monitoring systems control-M, Tidal, Netcool, and other monitoring tools dependent on customer requirements.

Manage applications in Windows and Unix environments.

Problem determination and resolution skills on multiple platforms and applications.

Familiarity with Unix command line and HMC GUI.

Ability to monitor production and daily performance of all platforms.

Ability to understand and follow documented change management and recovery processes.

Technical and Operational Documentation.

Good verbal and written skills.

Good analytical and troubleshooting skills.

Ability to pass various background and other screenings as needed to meet customer requirements.

Requirements Minimum of 2 years’ knowledge of Distributed environment Monitor and Manage Windows and UNIX environments and respond to alerts.

Proficient in ticketing tools : ServiceNow; Maximo; Remedy.

Be familiar with various monitoring tools in use.

Netcool, Bloodhound.

Familiarity with batch monitoring systems control-M, Tidal, Netcool.

Proficiency in using MS Office products to perform data processing and report generation as needed.

I.E, Excel, PowerPoint, etc.

Good analytical and troubleshooting skills.

Possess good leadership skills Have good verbal and written communications skills About Pomeroy Pomeroy is a global provider of technology solutions and services designed to keep businesses, and their workforce always connected, always secure, and always working.

​Our team of 3000 professionals advise, deploys, monitors, manages, and recruits talent for more than 60,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.

With over four decades of experience, Pomeroy Inc.

has proudly served the IT industry since 1981, marking 44 years of consistent innovation, client-centric solutions, and global impact.

​ Pomeroy Technologies Philippines Inc , incorporated in May 2025, serves as a strategic extension of Pomeroy’s global delivery network.

Established with the vision to broaden the company's reach across diverse international markets.

With an expected growing team of Pomeroy professionals distributed across the length and breadth of Philippines, the organization operates on a flexible, location-agnostic model that enables seamless service delivery.

Looking ahead, the organization is poised for significant growth and strategic plans to expand its client portfolio and strengthen its presence.  Pomeroy believes in treating all people with respect, dignity and is committed to provide a work environment free from discrimination and harassment.

Pomeroy is an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment.

All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, and or other legally protected classification, not affecting the functional requirements of the position held.

All persons shall be afforded an equal employment opportunity.

We are committed to identifying individuals whose principles are deeply aligned with our core values and who will actively contribute to cultivating a culture of inclusivity, mutual respect, and collective excellence.

​ ​ Click here to know more about Pomeroy Please note At Pomeroy, we do not charge any fees at any stage of the recruitment process.

If you are approached by anyone requesting payment on our behalf, kindly treat it as fraudulent and report it to us immediately.

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