Call Center Agent - Patient Care Navigator - Cebu

TASQ is seeking an English-speaking Patient Care Navigator to work on-site in Cebu City. The pre-screening interview will be conducted over the phone, so please ensure your line is available.

• Start Date :
• May 5, 2025
• Work Setup :
• On-site
• Requirements :
• College-level education or Associate Degree
• Strong communication skills
• At least 1 year of experience in a BPO environment for inbound / outbound calls
• Responsibilities :
• Answer inbound calls from injured workers and / or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the correct queue.
• Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.
• Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound / outbound call.
• Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.
• Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and / or supervisors as instructed.