Mandarin Operation Support Officer (Housing Allowance)

BENEFITS : HMO

Free Meals

Free Accommodation / Housing Allowance

Allowances

Government-mandated benefits JOB DETAILS : COMPANY PROFILE : One of the biggest BPO Companies, that provide the most innovative tech experience from all over the world. They provide world class services and facilities

Position : Mandarin Operation Support Officer (Expat)

Location : Makati City

Salary : Php 80,000 - Php 85,000

Industry : Online Gaming

Schedule : Shifting

Set-up : Work Onsite

Requirements :

Proficient in Mandarin and English

Bachelor’s Degree in any course

6 months experience in Customer Service

Knowledge of technical tools and software

DUTIES :

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to clients.

Identify opportunities to offer value-added products and services.

Provide all support to multiple channels like General Inquiries, Sales Inquiries, and other business-related inquiries.

Create quality measurements to track improvement in products

Execute quality improvement testing and activities

Develop quality assurance and standard and company processes

Create reports documenting errors and issues to fixing

Work closely with the development team to improve existing products