Water Technical Sales and Support Manager – Philippines

PRIMARY DUTIES AND RESPONSIBILITIES

• Business development and managementDevelopment, implementation, and monitoring of business strategy and action plan to meet sales targetsDevelop and grow business opportunities in existing account base through product attachments (vessels, trays, EZ DPD) and implementation of additional protocols (C&G, Pseudalert, Legiolert, Enterolert)Identify and penetrate new opportunities in core and adjacent markets – Water and Wastewater Monitoring Agencies, F&B Manufacturing including BW, Farms, Mining, Semicon, etc.
• Customer Relationship / Accounts managementCustomer relationship management including key accounts managementRepeat orders / SLA managementRemote Sales SupportDevelopment of end user pricing strategyReport on monthly business reviews – sales forecast & forecast accuracy, R&O, highlights / lowlights, RMAMeet KPIs related to : Sales, Tender Management, Business Development, and Customer Education & Technical Support
• Regulatory affairs, customer education, marketing, and technical support : Drive regulatory approvals in key market segmentsMaintain up-to-date market data in water microbiology, including but not limited to sales accessible market vs market share, competitor positioning including pricing strategy, external environmental factors affecting business, and the regulatory landscapeDevelopment and implementation of marketing action planDrive education and marketing strategies in the Philippines including digital promotions (e.g. email marketing, social media, online customer education activities)KOL development and engagementInitial point of contact for all sales, after-sales, and technical support related concerns from customers
• Sales Operations managementCustomer OnboardingQuotationPipeline ManagementTender ManagementDemand Planning & ForecastingOrder Processing CoordinationAccounts Receivables Coordination

EDUCATION & EXPERIENCE

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