Team Leader

AtSymbos we create connected experiences that begin with empathy are powered by technology and grounded in a culture that inspires trust sparks innovation and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience we support leading brands across industries includingTelecommunications Utilities Finance Energy and Insurance.

Werelooking for a Team Leaderwho will play a key role in driving team performance ensuring service excellence and motivating people to deliver results that customers can truly feel.

Key Responsibilities

• Lead coach and develop a team to consistently meet and exceed service levels and KPIs

• Monitor and improve customer satisfaction and quality metrics

• Provide regular feedback to team members highlighting both achievements and areas for growth

• Foster a motivating and engaging team culture through recognition and incentive programs

• Collaborate with HR to ensure proper staffing and workforce planning

• Partner with clients and internal stakeholders to provide updates on team performance and progress

• Support recruitment efforts byparticipatingin interviews and onboarding of new team members

• Prepare and present staff performance and productivity reports to leadership

Minimum Qualifications

• Bachelors Degree in any field (or equivalent work experience)

• At least 2 years of experience as a Team Leaderin a customer service or BPO environment

• Proven ability to motivate and develop people while driving results

• Excellent communication organizational and problem-solving skills

• Willingness and ability to work in shifting schedules depending on business needs

What We Offer:

• Competitive salary

• HMO coverage starting Day 1

• Group life insurance

• Performance incentives

• Mental health helpline

• Health and wellness initiativesto support your well-being

• Access to learning & development programsto fuel your professional growth

• A supportive environment where you cancommand your own careerin a growing innovative company

Take the lead withSymbos. Apply today and help us create meaningful outcomes while building the future of customer experience.