Site Manager

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Direct and manage daily, weekly, and monthly site operations to ensure performance targets are achieved or exceeded.
• Monitor key KPIs and collaborate with teams to continuously improve operational efficiency and accuracy.
• Ensure operational processes follow DHL standards, Operating Management Systems (OMS), and continuous improvement programs.
• Drive the Operations Excellence agenda, supporting the rollout of improvement programs such as First Choice, Operations Basics, and OMS.
• Coordinate Site Development Plans and improvement initiatives across operational, IT, finance, and engineering functions.
• Implement roadmaps involving automation, optimization, and innovation with support from CI teams and process engineers.
• Provide leadership, coaching, and development opportunities to operations staff to maintain high performance and employee engagement.
• Conduct structured Gemba walks to assess performance, standardization, and employee adherence to best practices.
• Act as main operational contact for key customers, supporting business reviews, reporting, and issue resolution.
• Participate in renewals, customer development roadmaps, and support small to large bid activities.
• Ensure all site operations comply with safety regulations, DHL policies, and customer requirements.
• Support and monitor quality programs to ensure warehouse processes meet accuracy and compliance standards.
• Monitor and challenge productivity targets to ensure cost‑effective operations.
• Support margin improvement initiatives.
• Oversee proper resource allocation to maintain service levels efficiently.
• Troubleshoot operational issues and coordinate resolution across cross‑functional teams.
• Support problem‑solving activities using OMS and continuous improvement methodologies.

Requirements