Customer Service for New Telco Account (High Salary Offer)

We are seeking a highly motivated and customer-focused Customer Service for New Telco account to join our team in Davao City, Davao del Sur. In this full-time role, you will be the first point of contact for customers of our new telco account, Providing exceptional service and support to ensure a positive experience.

What you'll be doing

Answering inbound customer calls and emails in a professional and courteous manner

Assisting customers with a range of inquiries, including product information, billing, and troubleshooting

Logging and resolving customer issues in a timely and efficient manner

Identifying and escalating complex or sensitive customer concerns to the appropriate teams

Maintaining accurate records of customer interactions and activities

Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

At least High School Graduate (old curriculum) / Senior High School Graduate

With 1 year Customer Service Experience required

Excellent Communication Skills

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