Delivery Coordinator

Key responsibilities involve coordinating with drivers and customers, managing delivery documentation, and ensuring timely and compliant delivery of goods.

Tracking and monitoring : Provide real-time tracking and notifications for orders and monitor courier performance.

Customer service : Act as a point of contact for customers, answer questions, and process orders and inquiries related to deliveries.

Documentation : Prepare, review, and approve delivery-related documents, such as invoices and delivery receipts.

Compliance : Ensure all activities comply with transportation laws and regulations.

Additional duties

Issue resolution : Promptly resolve any issues that arise during the delivery process.

Inventory and warehouse support : Assist with inventory management and coordinate with warehouse staff for shipping and receiving operations.

Data analysis : Analyze customer orders and delivery data to identify areas for improvement.

Team collaboration : Work with other departments, such as sales and management, to ensure smooth delivery operations.