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Customer Service Representative (Apparel eCommerce)
Remote VADavao Region, PH1 day ago
Job type
- Quick Apply
Job descriptionExcellent written and verbal English communication skills Previous experience in customer service , preferably in an apparel eCommerce setting Strong understanding of customer service etiquette , with a professional and empathetic approach Ability to comprehend and apply company policies accurately Proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus) Strong organizational and problem-solving skills Ability to multi-task and handle customer inquiries with efficiency Comfortable making outbound calls to customers when needed
Job Title : Customer Service Representative – Apparel eCommerce
Location : Remote
Employment Type : Full-Time
Work Hours : 9AM-5PM EST
Job Overview :
We are seeking a detail-oriented Customer Service Representative with strong professional writing skills , excellent spoken and written English , and the ability to effectively communicate with customers . This role requires a deep understanding of company policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns . Occasionally, you will need to place calls to customers to provide resolutions or clarifications.
Key Responsibilities :
- Respond promptly and professionally to customer inquiries via email and phone
- Address concerns related to online orders , including lost shipments, stock availability, charge issues, and returns
- Understand and apply company policies while assisting customers
- Maintain accurate records of customer interactions and issues
- Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
- Provide a positive shopping experience by ensuring courteous and effective communication
- Assist in resolving charge disputes and processing refunds when needed
Qualifications :
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Customer Service Representative • Davao Region, PH