Sports & Leisure Manager - Water based

FILINVEST COMPANY : CRIMSON RESORT & SPA MACTAN

POSITION SUMMARY

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Rooms Division Director, the Sports and Leisure Manager is responsible for the management of all open-water and marine-based sports and leisure activities at Crimson Resort & Spa Mactan, including diving, snorkeling, jet skiing, kayaking, banana boat ride, parasailing and other motorized and non-motorized water sports. Oversees the dive shop, ensures compliance with international diving and safety standards, and delivers high-quality guest experiences for all the guests.

SCOPE AND RESPONSIBILITIES

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS by providing Unique Guest Experience

• Establishes and communicates customer service objectives which support achievements of Crimsons Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Ensures that employees receive the training necessary to provide Unique Guest Experience service.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
• Provides staff with the skills training to be able to provide value-added service to customers.
• Performs other duties as required to provide Unique Guest Experience.

OPERATIONAL OVERSIGHT AND GUEST EXPERIENCE

SAFETY & RISK MANAGEMENT

FINANCIAL & REVENUE GENERATION

PEOPLE MANAGEMENT AND COLLABORATION

GENERAL RESPONSIBILITIES

COMPETENCIES AND SKILLS REQUIRED