Senior Collection Agent

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a  Senior Collection Agent  to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

• Organize work list to prioritize by outstanding receivables, risk levels, pay history and overall customer value
• Analyze accounts receivable information to determine priority.
• Reconcile transactions and accounts
• Resolve any dispute cases to a mutual satisfactory end between customer and the company
• Monitoring of collection status and regularly obtaining and updating the information related to the collection
• Responsible for overdue account management and overdue collection thru telephone calls and emails
• Resolves customer billing problems in a timely manner to expedite cash flow and minimize accounts receivable delinquency. This includes issuance of credit memos, documentation support and other account adjustments as deemed necessary and appropriate
• Collects outstanding accounts receivables through assertive but polite direct telephone contact with customers
• Follow up payment of past due invoices and obtain details of payments from customers

Requirements :