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Online Support Agent - Non voice

Sapient Global ServicesE. Rodriguez, National Capital Region, PH

30+ days ago

Job description

Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Non-Voice Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!

Responsibilities :

Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
Provide accurate information and solutions related to products, services, or account issues.
Resolve concerns efficiently while maintaining a courteous and helpful tone.
Document all interactions and update customer records accurately.
Coordinate with internal teams to ensure smooth issue resolution.
Maintain high standards in written communication and meet service quality metrics.

Qualifications :

At least a high school diploma or equivalent; college-level education is a plus

Strong written English communication skills with excellent grammar and spelling

Previous experience in chat or email support is preferred but not required

Customer-focused attitude with strong problem-solving and critical-thinking skills

Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms)

Ability to multitask and manage time effectively in a fast-paced environment

Our Awesome Benefits :

Fix weekends Off

Competitive Salary

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office

Paid leaves, OT & holiday pay

Government-mandated benefits & 13th-month pay

Fast-Track Career Growth for top performers

Life Insurance & Retirement Plan for qualified team members

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!

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Non Voice Voice Agent Support • E. Rodriguez, National Capital Region, PH

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