Customer Service Representative - No Experience Required

Job description :

We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities :

Answer incoming calls, chats, or emails from customers in a professional and courteous manner

Provide accurate information regarding products, services, and policies

Assist customers with billing, account issues, and client concerns

Resolve customer issues efficiently and escalate complex cases when necessary.

Maintain a positive, empathetic, and professional attitude toward customers at all times

Document customer interactions accurately in the system

Meet performance targets such as quality, productivity, and customer satisfaction

Job Requirements :

Open to College Graduates / Fresh Grads (No BPO experience required!)

Open to High School Graduates with at least 6 months BPO experience

Must be willing to work on Night Shift

Must be amenable to work Onsite (Ortigas, Taguig)

Good English communication skills

Willing to work on shifting schedules, weekends, and holidays.