Specialist - Customer Service

Job Summary

1. Responsible for managing, evaluate investigation result, and responding to customer complaints in a timely and professional manner,

2. Ensures that all complaints are properly documented, analyzed, and addressed in accordance with company quality standards, regulatory requirements, and customer expectations.

3. Close coordination with cross-functional teams to identify root causes, implement corrective and preventive actions (CAPA),

4. Provide technical document based on customer requirement,

5. Involve in Internal & External Audit activity,

6. Support special issue handling, such as counterfeit & special project related to upgrade customer service system together with PR & Marketing.

Minimum requirements

1. Bachelor degree of Science (Chemical / Chemical engineering, Biology, Food Technology / Food Science or related fields

2. Has experience in FMCG Industry minimum 1 year

3. Familiar with Quality Handling such as assurance e.g., customer complaint handling, relevant management system or quality control

Required Skills

1. Good communication skill in term of capture and response formally to customer,

2. General knowledge of management system in Food Industry such as GMP / GWP, HACCP, ISO 9001 / FSSC 22000, or others relevant quality standard,

3. Has strong critical thinking such as able to assess problem objectively based on data or evidence, capable to proposing corrective and preventive action. Able to implement root cause analysis is an advantage.

Job Types : Full-time, Permanent

Benefits :

• Additional leave
• Company Christmas grocery
• Company events
• Discounted lunch
• HMO
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Performance bonus
• Others

Schedule :