Chief Nursing Services Manager | Makati | Dayshift

About the job : Chief Nursing Services Manager | Makati

| Dayshift JOB DESCRIPTION Leadership and Oversight of Nursing

Operations Provides centralized leadership and direction to nurse

supervisors and the nursing workforce deployed across all care

clinics. Implements organizational goals by translating them into

nursing operations and clinical workflows that promote efficient,

safe, and compassionate care. Coordinates with cluster heads and

clinic managers to ensure streamlined nursing service delivery and

uniform policy enforcement. Governance and Clinical Protocols

Develops, reviews, and enforces nursing clinical care standards,

aligned with the organization's clinical governance framework.

Ensures that all nurses comply with updated national standards,

protocols, and internal guidelines (e.g., IV therapy certification,

minor surgical assistance protocols, and triaging standards). Takes

the lead in integrating nursing roles in the implementation of

clinical decision trees and care pathways for primary care.

Workforce Planning and Staffing Conducts regular nursing manpower

audits and works with HR and physician engagement to deploy

appropriately skilled nurses per clinic size, service mix, and

patient load. Oversees duty scheduling, reliever pool utilization,

and succession planning for nurse leaders. Implements workload

balancing and productivity tracking mechanisms for nursing staff.

Patient Safety and Quality Assurance Leads initiatives on patient

safety, infection control, and incident reporting across all

clinics. Works closely with the Medical Ethics and Governance

Committee to ensure nursing practices support ethical care delivery

and avoid preventable harm. Oversees implementation and audit of

hand hygiene, sterilization protocols, adverse event management,

and safe injection practices. Performance Monitoring and Patient

Satisfaction Tracks clinical nursing KPIs (e.g., patient

throughput, triage accuracy, compliance with documentation

standards). Leads nursing-focused RCA reviews in sentinel events

and escalates systemic concerns to the Medical Director.

Professional Development and Training Develops and implements a

continuing professional development (CPD) program for nurses

(aligned with the internal Training Academy). Supervises the

rollout of new skills training such as ECG tracing, telehealth

facilitation, and data encoding for EMR. Ensures competency-based

leveling and credentialing of nurses in collaboration with the

Learning and Development Team. Cross-Functional Collaboration

Serves as the primary liaison between the nursing services and the

medical director, ensuring alignment in clinical care strategies.

Participates in executive meetings involving service expansions,

clinic accreditation, and cross-partnership reviews. Contributes to

the development of care plans and service bundling for ECU / ACU,

ensuring nursing inputs are integrated into medical program design.

• JOB SPECIFICATIONS / QUALIFICATIONS : Bachelor's degree in Nursing;

Licensed and Registered Nurse in the Philippines A master's degree

in nursing, Healthcare Administration, or equivalent is preferred

At least 5 years of clinical nursing experience with a minimum of 5

years in a supervisory or management role Good English

communication skills Proven track record in outpatient clinical

governance, nursing protocol development, and staff supervision

Strong analytical, leadership, and communication skills Exposure to

HMO, ambulatory care, or multisite operations is an advantage

Additional Details : Dayshift Location : Makati