Service Technical Support IX Remote MonitoringVertiv Group • Mandaluyong, Manila, Philippines
Service Technical Support IX Remote Monitoring
Vertiv Group • Mandaluyong, Manila, Philippines
30+ days ago
Job descriptionMonitors logs and responds to alarms and events ensuring timely tracking and resolution of incidents from start to closure. Proactively follows up on open cases to maintain smooth operations. Conducts in-depth parametric analysis and diagnostics assisting junior engineers when needed. Analyzes equipment data trends to identify and address potential issues before they escalate. Provides solutions to diagnosed complex events following predefined procedures. Balances customer needs with technical constraints ensuring immediate actions are taken while escalating when necessary. Coordinates with internal and external customers to update them on incident status and resolutions via email and phone. Works closely with engineering and product teams contributing valuable insights to improve products and services. Generates and reviews specialized reports including battery and UPS preventive maintenance reports. Ensures all support documentation is up to date and accessible. Acts as a shift lead when line leaders are unavailable addressing team issues and ensuring smooth operations. Serves as a technical resource by handling complex requests and mentoring junior team members through training and knowledge-sharing sessions. Proactively leads improvement initiatives seeking innovative ways to enhance processes and system reliability. Bachelor of Science degree in Mechanical Engineering or Electrical / Electronics Engineer or ECE or directly related degree. Associates in Mechanical / Electrical / Electronics / ECE Engineering with 4 years experience considered. Must have good planning organizing documentation and communication skills (Fluent in spoken and written English). Must be team oriented. Preferred Additional Skills : Automation LLM (ChatGPT CoPilot Gemini) PowerBI Skill in personal computer use and various applications programs i.e. Smartsheet / spreadsheets CAD Microsoft Office Suite Solid Edge communications etc. Oracle PLM experience a plus. Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment. 0% Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength Think Big and Execute Act With Urgency Own It Drive Continuous Improvement Promote Transparent and Open Communication Learn and Seek Out Development Foster a Customer-First Mindset Lead by Example
Description
At Vertiv we dont just hire talentwe cultivateleaders who drive innovationand engage teams to pushthe limitsof criticaldigitalinfrastructure wearescalinguptomeetthedemandsof AIdata centersandnext-gentechnology andweneedboldhigh-performingindividualslikeYOUtotakeustothenextlevel.
Why Vertiv
- High-PerformanceCulture : Weempoweryouto thinkbigexecutewithexcellenceanddeliverimpact .Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- LeadershipWithoutLimits : LeadershipatVertivgoesbeyondjusttitlesitsabout accountabilitytrustand ownership . Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture .
- LimitlessGrowth&Learning : rotationalprograms or high-impact projects youll have the opportunity to expand your expertise and grow your career .
- APlaceforEveryone : Ourcommitmentto inclusion ensuresthatallemployeesuniquestrengthsand perspectivesarevalued. Yourvoicemattersyourgrowthisprioritizedandyoursuccessiscelebrated.
Brief Job Description :
The Service Technical Support IX Remote Monitoring performs parametric analysis and diagnosis of events and alarms from customer equipment via remote monitoring create preventive maintenance reports for batteries and UPS systems which includes tracking of performance and providing recommendations to optimize the system. Provide technical support for Site Level Monitoring / Building Management System.
Responsibilities :
Qualifications :
Physical & Environmental Demands :
Time Travel Required :
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : . . Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
OUR BEHAVIORS
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full Time
Experience : years
Vacancy : 1
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Technical Support • Mandaluyong, Manila, Philippines
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