Technical Support Manager

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week.

We are thrilled to announce a new opportunity for a Technical Support Manager to join our global team! As a successful candidate, you will have the chance to manage a team of Technical Support Specialists and play a crucial role in maintaining and driving a high-performance culture.

At ClickUp, we pride ourselves on providing the  best customer experience, period . This is our #1 core value, and we are looking for someone who shares our passion for delivering exceptional service. If you are excited about driving efficiencies and positively impacting your team and organisation, this is the perfect opportunity for you!

Join us in our fast-paced environment and be part of a team that values innovation, collaboration, and growth.

In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. This role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.

The Role :

Collaborate closely with the global Technical Support managers to drive an effective daily operation.

• Provide coaching and actionable feedback to team members to drive continuous improvements in efficiency and performance.

Own building and optimizing processes for driving internal efficiencies, issue resolution, customer satisfaction, and SLA success.

Qualifications :

Preferred Qualifications :

#LI-Remote

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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