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Platform Technician 1
Platform Technician 1BlueVoyant • Manila, Philippines
Platform Technician 1

Platform Technician 1

BlueVoyant • Manila, Philippines
30+ days ago
Job description

Platform Technician I

Location : Philippines

Schedule : 
Must be willing to potentially work on a shift schedule outlined below.

  • The working and non-working days follow this pattern : 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off at 12 hours per day. The specifics of scheduling may change based on business needs.

Summary Job Description and Functions :

BlueVoyant is looking for a Platform Technician 1 that must have experience working across a wide variety of security platforms and understands event ingestion / normalization for security analytics. In addition to event ingestion, the Platform Technician 1 will be responsible to ensure Next-Gen AV endpoint health and internal systems are functioning properly for our vast client base.

The candidate must understand core IT security and Network fundamentals and be well capable of working with a client-facing / customer-service mindset.

What you will do as a Platform Technician 1 :

  • Triage and troubleshoot service health issues with respect to our managed security solutions
  • Troubleshoot network connectivity, Linux operating system problems, event data flow issues, software installation issues and application incompatibilities with next-gen AV
  • Work in a client facing role to assist customers with Endpoint AV Products
  • Primary Role Success Criteria :

  • Experience working with cloud based Next-Gen AV software (Sentinel One, CrowdStrike, Carbon Black, Microsoft Sentinel).
  • Experience working with MDM / Package deployment tools for Windows / OSX / Linux
  • Understanding of core network protocols (DNS, DHCP, ARP, TCP / UDP, SSL, SSH, FTP)
  • Linux systems and networking administration / troubleshooting
  • Understanding of Cloud Providers and their services (AWS, Microsoft Azure, Google)
  • Knowledge of virtualization platforms (VMWare, Hyper V)
  • Event ingestion (Syslog, REST API, HTTP Event Collector, Splunk Universal Forwarder)
  • Experience with SOAR platforms
  • Knowledge of technology solutions in one or more of the following functional areas :  Cyber Security, IT Network / Cloud Environment data
  • Ownership mindset
  • Service monitoring delivery experience a plus
  • Experience writing custom queries in SIEM (ideally in Microsoft Sentinel and Splunk)
  • Secondary Role Success Criteria :

  • Hands-on experience with data pipelines and ingest, normalization and modeling solutions and processes with SIEM technologies (ideally Microsoft Sentinel and Splunk)
  • Recent Experience using Sentinel or other big data database solutions for ingestion and analytics
  • Preferred Qualifications :

  • 1-3 years of hands-on System / Network Administration experience
  • Security +, Network + preferred, but not required
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    Platform Technician 1 • Manila, Philippines

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