Customer Service Representative (Non-Voice Account)

Job Title : Customer Service Representative (Non-Voice Account)

Location : Makati and Eton Centris, Quezon Avenue

Job Summary :

We're looking for a customer-focused Customer Service Representative to join our team in Makati and Eton Centris, Quezon Avenue. As a non-voice account representative, you'll provide exceptional service to our customers through email, chat, or online channels. Your primary goal will be to ensure customer satisfaction by addressing their inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities :

Customer Support :

• Respond to customer inquiries via email, chat, or online channels
• Resolve customer complaints and issues in a professional and efficient manner
• Provide accurate information about products and services

Issue Resolution :

Customer Relationship Management :

Administrative Tasks :

Requirements and Qualifications :

Education : High school diploma or equivalent; bachelor's degree in a relevant field is a plus

Experience : Experience in customer service or a similar role (preferred)

Skills :

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution skills

Ability to work independently and as part of a team

What We Offer :

Competitive salary and benefits package

Opportunities for growth and development

Collaborative and supportive team environment