Customer Support Representative - Immediately needed

Talent Outsourcing Channel Solutions' is seeking an experienced Customer Service Representative (RETAIL / HEALTHCARE / FINANCIAL ACCOUNT) to join our team in Baguio City, Benguet. This is a full-time position where you will be responsible for providing excellent customer service and support to our clients and their customers. As a Customer Service Representative, you will be the primary point of contact, ensuring a positive and seamless experience for all interactions.

What you'll be doing

Respond to incoming calls, emails, and other customer inquiries in a timely and professional manner

Accurately record and document customer interactions and details

Resolve customer issues and concerns, providing exceptional service and support

Escalate complex or unresolved issues to the appropriate team or supervisor

Upsell and cross-sell products and services to customers when appropriate

Adhere to all company policies, procedures, and quality standards

Participate in team meetings and training sessions to continuously improve skills and knowledge

What we're looking for

With or without BPO experience in a customer service or call centre role are welcome to apply (may vary on the account / campaign)

• RETAIL / HEALTHCARE / FINANCIAL ACCOUNT

Strong communication and interpersonal skills, with the ability to build rapport with customers

Excellent problem-solving and critical thinking abilities

Proficient in using computer systems and customer relationship management (CRM) software

Adaptable and able to work in a fast-paced, dynamic environment

Passionate about providing exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating a positive and supportive work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits including health insurance and retirement plans. Additionally, we provide ongoing training and development to help our team members succeed and grow.

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourcing services, specialising in call centre operations and customer support. We work with a diverse range of clients across various industries, helping them deliver exceptional customer experiences. Our team of dedicated professionals is committed to excellence, innovation, and delivering exceptional results.

Apply now to join our team as a Customer Service Representative and be a part of our continued success.

Job summary

Exciting customer service role - great team, career growth, and excellent benefits package. Here in Baguio, Benget. APPLY NOW!