About the job Account / Process Trainer (Taguig) | Onsite
Benefits :
- Quarterly performance bonus.
- Outstanding career development opportunities and fast track career progression.
- Enjoy a fair work-life balance.
- HMO and Life Insurance for employee and 2 dependents for free.
- Inside the Central Business District area.
- Great place to work certified.
Responsibilities :
1. Training Needs Analysis :
Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance.2. Curriculum and Course Design :
Demonstrates end to end understanding of course design methodologies.3. Content Development :
Demonstrates end to end understanding of content development and maintains appropriate methodology.4. Course Delivery :
Possesses effective delivery / training techniques and methods.5. Research Methodology :
Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.Requirements :
Graduate of any 4-year course.At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry.Preferably with background or knowledge in Tech Support.Excellent oral and written communication.Amenable to work in shifting schedules in BGC Taguig.Amenable to work onsite