Technical Ads SupportTDCX • Philippines
Technical Ads Support
TDCX • Philippines
30+ days ago
Job descriptionProvide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures Build sustainable relationships and engage customers by taking the extra mile Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Possesse strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market.
Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
Who are we looking for?
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20, employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit .
Create a job alert for this search
Technical Support • Philippines
Similar jobs
Senior Performance Ad Creative Strategist – Direct Response Ads Who We Are At STERRY , we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfundi...Show more
Company Overview At Pearl West, we acquire, grow, and scale e-commerce brands across platforms like Amazon, Shopify, and TikTok Shop.
Our mission is to empower people through smarter systems, creati...Show more
Join GrowthAssistant as an Affiliate Assistant!.About This Job Ready to take your affiliate marketing expertise to the next level?.
Join GrowthAssistant as an Affliate Assistant and play a pivotal r...Show more
About Us Pomelo places the best offshore talent with top brands, startups, and agencies across the globe.We enable hard-working and ambitious talent to work remotely from their home countries, whil...Show more Join GrowthAssistant as an Affiliate Administrator!.About This Job Ready to take your affiliate marketing expertise to the next level?.
Join GrowthAssistant as an Affiliate Administrator and play a ...Show more 
FLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human i...Show more
Help shape the future of ethical AI.AI – Shaping the Future of Artificial Intelligence.Sigma is a leading global technology company specializing in data collection and annotation for Artificial Int...Show more About Us Pomelo places the best offshore talent with top brands, startups, and agencies across the globe.We enable hard-working and ambitious talent to work remotely from their home countries, whil...Show more 
Empowering the Future of Crypto.A leading crypto exchange since 2018.With 20 million registered users worldwide.Official crypto exchange partner of Chelsea FC.
User-First, reliable, innovative, and ...Show more
We’re a fast-growing book publishing company passionate about helping authors bring their stories to life and reach millions of readers.
Our team is rooted in innovation, creativity, and customer sa...Show more Company Overview At Pearl West, we acquire, grow, and scale e-commerce brands across platforms like Amazon, Shopify, and TikTok Shop.
Our mission is to empower people through smarter systems, creati...Show more
Senior Performance Ad Creative Strategist – Direct Response Ads
STERRY • PH
Quick Apply
Last updated: 30+ days ago
PH Automation Specialist (N8N, Make, & Google Apps Script)
Pearl West • PH
Quick Apply
Last updated: 30+ days ago
Commercial & Technical Delivery Director
RemoteVA • , , Philippines, Philippines
A UK-based construction and property development group is seeking a Head of Commercial and Technical Delivery to lead project budgets and ensure compliance with UK Building Regulations.You will pla...Show more
Last updated: 13 hours ago • Promoted • New!
Affiliate Assistant
GrowthAssistant • PH
Quick Apply
Last updated: 30+ days ago
Media Buyer
Pomelo • PH
Quick Apply
Last updated: 30+ days ago
Affiliate Administrator
GrowthAssistant • PH
Quick Apply
Last updated: 30+ days ago
Remote Head of AI Content & Automation
magentIQ • , , Philippines, Philippines
A fast-growing AI company is seeking an experienced Head of Content to define and lead its editorial strategy.This role involves creating and managing content across various formats and channels wh...Show more
Last updated: 12 days ago • Promoted
Pediatric Patient Support & Medical Administrative Virtual Assistant
Assist World • , , Philippines, Philippines
A rapidly growing pediatric private practice is seeking a skilled and reliable Medical Administrative & Patient Support Virtual Assistant to help manage high-volume patient communication during a b...Show more
Last updated: 30+ days ago • Promoted
Technical Integration Specialist
goFLUENT • Philippines
Quick Apply
Last updated: 30+ days ago
Chinese (Hong Kong) Linguistic Projects (Remote)
Sigma Group • Philippines, PH
Quick Apply
Last updated: 30+ days ago
Meta / Facebook Ads Manager
Pomelo • PH
Quick Apply
Last updated: 30+ days ago
Solutions Architect
ASG Platform • , , Philippines, Philippines
Year AI-Driven Solution Architect Residency (Paid, Remote – Philippines).Full-Time, Company-Sponsored Residency (Independent Contractor).
Additional benefits after Year 1 : HMO, second internet allow...Show more
Last updated: 9 days ago • Promoted
Remote Solutions Architect : Salesforce + AI Systems
Brightwheel • , , Philippines, Philippines
A leading early education technology firm is seeking a skilled systems architect to enhance their Salesforce and GTM systems.
The candidate will own the technical design and lead scalable integratio...Show more
Last updated: 30+ days ago • Promoted
Creative Copywriter
BingX • Philippines, PH
Quick Apply
Last updated: 30+ days ago
Head of Content (AI & Automation | Remote | Philippines)
magentIQ • , , Philippines, Philippines
Head of Content (AI & Automation | Remote | Philippines).Join to apply for the Head of Content role at magentIQ.Join a fast-growing global AI company shaping the future of automation.We’re hiring a...Show more
Last updated: 12 days ago • Promoted
Head of Video (DTC : UGC, Reels, Testimonials, VSLs)
Maneuver Marketing • , , Philippines, Philippines
Head of Video (DTC : UGC, Reels, Testimonials, VSLs).Head of Video (DTC : UGC, Reels, Testimonials, VSLs).We’re looking for a sharp, systems‑minded Head of Video / Lead Video Editor to lead post‑pr...Show more
Last updated: 30+ days ago • Promoted
Support & Phone Sales Agent
Bublishing • National Capital Region (NCR), 00, ph
Quick Apply
Last updated: 10 days ago
Automation Specialist (N8N, Make, & Google Apps Script)
Pearl West • PH
Quick Apply
Last updated: 30+ days ago